ServicePlus – Guaranteed Maintenance

Global Vans is working in partnership with Autoserve to provide Guaranteed Maintenance contracts.

Autoserve Ltd is part of the Aveto Group with 40 years of experience in the motor vehicle industry. As an independent company with no ties to the motor industry we can therefore act impartially on all matters, giving best advice and seeking the very best service level from our suppliers

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Our customers are provided with a 24 hr 365 day dedicated service, manned by our own staff, responding immediately to customers’ needs. Our strategy is to focus exclusively on the needs of our business and
private customers. Our staff have many years of technical experience and are professionally qualified in their own field to maintain this high level of personal service.

As major innovators in vehicle management, we maintain our high service levels and attention to detail, by constant monitoring of supplier performance and cost. All of the Autoserve garages are contracted by way of discount and service level agreements, which are legally binding, including guarantees on all
workmanship and spare parts. At the heart of the service is a sophisticated computer software system, which draws on motor manufacturer information and technical trade databases that provide invaluable data on every make and model of vehicle on the UK roads.

The challenge for Autoserve Ltd is clear, to meet the changing demands for the future, with the latest
technology to complement the exciting new developments that are being made by Motor Manufacturers and Motor Insurers. Thus maintaining the level of personal service that is so important to our customers.

‘One call does it all’ with a Global Vans Maintenance Contract. For your monthly payment your
maintenance contract will include:

24hr Helpline

If your vehicle starts to make a strange noise or if you have a general question regarding your vehicle you can call Autoserve’s 24hr helpline for advice.

As a benefit for having a maintenance contract with Autoserve, customers are provided with a 24 hr
dedicated service which is manned by our own staff, who are ready to respond immediately to the
customers needs. Our staff have many years of technical experience and are professionally qualified in their own field in order to maintain a high level of personal service.

At the heart of the service is a sophisticated computer system, which draws on motor manufacturer
information and technical trade databases which provide invaluable data on every make and model of
vehicles on UK roads.

Accident Management

Our Accident Management service covers both fault and non-fault accidents with a 24/7, 365 days a year incident response line.

After your call*, to the dedicated Autoserve customer only line, our Accident Management partner will arrange for the vehicle to be recovered and taken to an approved garage for a review of the damage and for repair. Our partner has access to a nationwide network of BS-10125 approved repairers who work to agreed labour rates and part discounts. They also have in-house ATA / VDA Qualified Engineers who review estimates to ensure true and fair damage costs.

While your car is in for repair they will provide you with a standard courtesy car, free of charge, but you are not at fault they will provide a like-for-like courtesy car, where possible. They’ll also contact the relevant insurance companies on your behalf to settle any claims and provide free legal assistance if you are not at fault. As an added bonus, our partner also has a high value of delegated authority with a number of large insurers which in turn will help to minimise downtime and overall claim costs.

*Conditions apply

Breakdown Assistance

Whether it’s going to an important business meeting, a social engagement or picking the kids up from school, a breakdown in any vehicle is unpleasant, time consuming and costly.

Breakdown Assistance is available with all Global Vans Guaranteed Maintenance contracts. If your vehicle breaks down anywhere in the UK, including at home, you simply need to give Maxus’ dedicated line a call and they’ll arrange for a reputable breakdown company, to attend to the vehicle 24/7. We utilise
manufacturers breakdown assistance whilst your vehicle is under warranty, then we use our AA cover in the event of a mechanical breakdown with the exception of exclusions e.g. battery related issues, and sidewall damage to tyres.

Our selected partners have a fleet of breakdown vans, recovery trucks and other specialist vehicles to
support a wide range of breakdown situations. The main aim of this will be to fix the vehicle by the
roadside, if this is not possible the vehicle will be towed to a local approved garage for repair within a set radius.

Servicing, Maintenance & MOT

By taking out a Global Vans maintenance contract with Autoserve, the vehicles servicing, maintenance and
MOT testing costs will be covered, for the duration of the contract, providing you with peace of mind. All
servicing is based upon the manufacturers guidelines and servicing schedules. This is in line with ‘fair wear
and tear’ guidelines that are set by the BVRLA and is the guidance that leasing brokers and finance
companies refer to. Please note, manufacturers guidelines and schedules do vary per vehicle, so your new
vehicle may have a different schedule to your previous vehicle.

When a vehicle’s service light appears or when the vehicle manufacturers guidelines indicate that a
service or MOT is due, all you are required to do is to contact us at Autoserve to let us know and we’ll do
the rest. We’ll find the closest approved garage to your work or home address, which ever you prefer, and
we’ll arrange (subject to availability) the collection and delivery of the vehicle or a courtesy car.

Autoserve will authorise any work proposed by the garage and if any repairs are needed, which fall outside of the contract, the pre-negotiated prices will be passed to you to approve before any work is completed, allowing you to remain in control of any extra costs which may occur.

As part of the vehicle’s service, the maintenance contract will cover items such as:

• Checking the engine oil and replacing / topping up if required
• Brake pads and discs
• Bulbs
• Fuel, oil, air and pollen filters
• Spark plugs
• Topping up Adblue
• Checking and topping up fluids such as brake fluid, engine coolant and windscreen washer fluid
• General servicing vehicle checks including testing the battery, checking the suspension system and tyres
• Resetting the service light

At Autoserve we work with a wide range of approved BOSCH and main dealer service centres across the
UK who, subject to availability, can collect and deliver the vehicle or can provide you with a free courtesy
vehicle while your vehicle is in the garage.

Tyres

Tyres play a crucial role in vehicle safety which should not be compromised. Due to this vehicle tyres are covered by our maintenance contracts.

If at any time, during the contract period, the vehicles tyres need replacing because the tread depth is worn to 2mm or less (fair wear and tear), or if the tyre suffers a puncture they will be repaired or replaced, free of charge. Premium branded tyres are fitted to ensure quality, safety and longer life.

You will need to take the vehicle to your local National Tyre and Autocare centre, ATS branch or nearest Halfords Autocentre and show your driver card which would have been posted or emailed out to you. After inspecting the vehicle’s tyres, the tyre centre will then contact Autoserve for authorisation and will replace the tyres if authorised to do so.

Tyre sidewall damage and/or any irreparable punctures to the shoulder of the tyre is not covered by any of our packages. The driver/company is liable for the repair or replacement of any tyres with sidewall damage. Alloy wheel repairs / replacements and the purchase and or fitting of winter tyres are not included.

Warranty Claim Bookings

For the duration of the maintenance contract, if your vehicle develops any faults which fall under the
vehicles warranty we’ll happily book your vehicle in to your nearest Maxus dealership, for the vehicle to be inspected, on your behalf. You simply need to give Autoserve a call and we’ll arrange the booking for you.

De-fleeting (Optional extra)

When you vehicle is ready to be returned to the lease company, Autoserve can arrange for a de-fleet inspector to inspect your vehicle and advise on anything which may need to be repaired. Our de-fleeting partner will also provide you with a quote for any work which is recommended. This is to help avoid any further (any usually more expensive) costs which may be imposed if the vehicle is not returned in the
expected condition.

Our de-fleet partner offers a mobile inspection and repair service so the vehicle can be inspected and in most cases, repaired at your home or work address for you convenience. Our de-fleet partner also works to set and agreed prices and uses Audatex data to provide fair estimates.

Autoserve will happily make a de-fleeting booking on your behalf but all costs, including the £25 (+vat) inspection cost, is payable upfront by yourself. The inspection fee will be deducted off the final repair bill by our partner if any work is carried out.

0121 521 3500 | www.autoserve.co.uk | info@autoserve.co.uk